Request RMA
To request a new RMA or check the status of current RMA, please, fill the form:
Do not return any items until you have received explicit information from Sodemann-Springs.US ApS.
Sodemann-Springs.US ApS will not accept returned items without prior agreement. Items returned without agreement will not be processed. Instead, they will be discarded.
Returning items
On this page, only a return case can be created on an order made via our website.
Items, where the sealing is broken, cannot be returned.
Terms and Conditions for business customers (B2B):
Sodemann-Springs.US ApS will not accept returned items without special prior agreement. Read more in our Terms and conditions under point 7.
Terms and Conditions for Private Customers (B2C):
There is a 14-day cooling-off period for all items ordered online from Sodemann-Springs.US ApS . This period starts on the date the item is received or the date of the first delivery in the event of multiple deliveries. Read more in our Terms and conditions under point 6.